The Manager’s Office is situated to the right of reception. There are 2 lounge areas, 1 dining room, 2 bathrooms and many disabled toilets. Some of our bedrooms have en-suite facilities. We check rooms for safety and cleanliness regularly. We have a purpose built kitchen and laundry facilities. All our exits are secure. You can feel free to use any area of the home at any time. The grounds are maintained by external contractors and are accessible to wheelchairs.

Identifying Staff

Staff at the home all wear uniforms. This will assist you in identifying key personnel.

• Team Leaders – Black top and blue or black trousers
• Senior Care Assistants – Navy top and blue or black trousers
• Care Assistants – Pale Blue tops and blue or black trousers
• Domestic –lilac tabards and blue or black trousers
• Kitchen Staff and Chef - white kitchen jackets

Confidentiality

You can be assured that staff are trained and aware of the rules regarding confidentiality. Information regarding your care needs will be passed to staff in the office areas only and all details are treated in the strictest confidence. We will ensure that any requests regarding confidentiality are adhered to. Only those people who are authorised by you will be able to have access to confidential information.